Return Policy

Non-Returnable Items

The following products are not eligible for return:

1. Pre-orders.
2. Items that have been used or are no longer in original condition.

Products Damaged on Arrival

If your item arrives damaged, please follow these steps:

1. Document the Damage: Take clear photos of the damaged item on a flat surface, ensuring the defect and label are visible.
2. Contact Us: Email the photos along with a description of the issue to service@germenvip.comwithin 7 days of receiving your order.
3. Replacement or Refund: We will send a replacement free of charge. If the replacement is also defective, we will issue a full refund.

Additional Information

1. Contact Us: For any questions or assistance, email us at service@germenvip.com. Our team is available every day of the week and will respond as quickly as possible.
2. Return Process: All returns must be pre-approved by our customer service team. Returns sent without approval will not be accepted.

Thank you for choosing GERMENVIP! We value your business and are committed to ensuring you're completely satisfied with your purchase.